Return my order

The return process

1. Check the return conditions

Before returning an item, it is important to read our return policy to check. This includes which items you can return, within what period this is possible and in what condition the items must be.

2. Register your return

Click on the button at the bottom of this page and report the return of the article you want to return. You can easily report your return here, mention your name, email, order number, the product you want to return and always the reason for the return. make sure you fill in all fields correctly and are clear about the return reason, the return can not be processed elsewhere.

3. Wait for approval and return label

Wait for your return to be approved. We do our utmost to process all requests as soon as possible. As soon as there is an update on your return, you will receive an email about it. Is your return request approved? Then you will receive an email from us with the confirmation and the return label.

4. Pack the item carefully

Pack the item carefully in a sturdy shipping box. Make sure the item is well protected from damage.

5. Stick the return label on the box

Stick the return label on the box, making sure the label is clearly visible.

6. Return the item to us

Drop off the return at your local DHL drop-off point nearby. Keep the track and trace code you receive here, we may ask for it during the return process.

7. Wait for your refund

Once we have received the item, your return will be processed. We will notify you. The refund may take several days to weeks. You can find the status of the refund via your email or in your account.

Specific requirements for defective, damaged, incomplete or incorrectly delivered items

In the event that you return a defective, damaged or incorrectly delivered item, you must meet additional requirements. In most cases, in the event of a defective, damaged or incorrectly delivered item, you must first send us an e-mail with an explanation and photos and/or videos. We can then tell you whether the item can be returned.